At Mobilise Group Limited, we strive to ensure that your experience with our products and services is satisfactory. If you need to return or exchange an item purchased from one of our Kiosks/Shops or website, please review the following guidelines in accordance with the UK Consumer Rights Act.
- Returns Policy:
1.1 Faulty Products:
If you discover a fault with your purchased products, please return it to the kiosks/shops or website where it was purchased along with the receipt within 30 days of the original purchase date for a refund, repair, or replacement, depending on the nature of the fault.
1.2 Change of Mind:
We understand that preferences may change. If you have a change of heart about your purchase, you may return the items within 14 days of the original purchase date for an exchange or store credit. The items must be unused, in their original packaging, and accompanied by valid proof of purchase.
1.3 Non-Returnable Items:
Power Banks: We cannot provide a refund or exchange for power banks unless they are faulty.
Headphones and EarPods: Due to hygiene reasons, we cannot accept returns for headphones and EarPods. However, they can be exchanged if they are faulty.
2. Exchanges Policy:
2.1 Defective Policy:
If you receive a defective product, please bring it to the kiosk/shop where it was purchased within 30 days of the original purchase date. We will exchange it for the same item or provide a suitable replacement, subject to availability.
2.2 Incorrect Orders: In the rare event that you receive an incorrect order, please contact the Kiosk or email us within 30 days of the original purchase date. We will exchange it for the same item or provide a suitable replacement, subject to availability.
3. How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
3.1 Contact Us:
Get in touch with our customer service team by emailing info@mobilise-group.com or calling 02085737999, Provide your order number, and details of the items) you wish to return or exchange, and the reason for the return or exchange.
3.2 Return Authorization: Our staff at the kiosk will assess the items) and provide authorization for the return or exchange based on the provided guidelines.
Consumer Rights:
Our returns and exchanges policy complies with the UK Consumer Rights Act, ensuring that your statutory rights are protected.
Contact Information:
If you have any questions or require further assistance regarding our returns and exchanges policy, please don’t hesitate to email us at Info@mobilise-group.com.
Alternatively, we can be reached on 02085737999.
Refunds and Store Credits:
4.1 Refunds: Refunds for eligible returns will be processed at our head office after the item has been returned. Refunds will be issued via the original payment method used for the purchase.
4.2 Store Credits:
For change-of-mind returns, store credits will be issued for the value of the returned items), which can be used towards future purchases at any Mobilise Group Limited kiosk.
